COVID-19 Basic Patient Information (Updated 6/5/20 2:02pm)

Coronavirus Information Hotline: 419-468-0800

Your Health and Safety is Our Priority

At Avita Health System, we’re doing everything possible to provide high-quality healthcare in an environment that is safe and makes you feel comfortable. You can trust that during these defining times we will hold true to what matters the most – Your health and safety!

The Latest

  • As of June 5, there are 35,096 confirmed cases in Ohio.
  • As of June 5, there are 99 confirmed cases in Crawford County and 211 confirmed cases in Richland County.
  • Avita Health System is closely following recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and Ohio Department of Health (ODH) to diagnose and treat patients with COVID-19.
  • Call the ODH Hotline for questions about Coronavirus: 1-833-4ASKODH or 1-833-427-5634
  • For updated information on the international outbreak, follow the daily World Health Organization Situation Report.
  • We’re taking precautions to ensure a safe environment for all patients, visitors, and staff. If you have flu-like symptoms, including fever or cough, and have an upcoming appointment, please call your provider to let them know. Please avoid visiting the hospitals or ambulatory locations if you have flu-like symptoms, including fever or cough.

Current Precautions

In an effort to limit exposure and help prevent the spread of COVID-19, we have implemented numerous safety measures to protect our patients, employees, medical staff, volunteers and the community. Our temporary precautions include:

  1. No visitors are permitted. Exceptions include:
    • Patients receiving end-of-life care
    • Patients under the age of 18
    • Patients with disabilities who need assistance
    • Patients undergoing emergency surgery
    • Maternity patients are limited to 1 support person during the entire duration of stay. The support person must be the same person for the entire duration.
  2. All of our hospitals limited patient entry to one entrance per facility. The Emergency Department (ED) entrances at Bucyrus and Galion Hospitals are the only ones to remain open, as well as the main entrance at Ontario Hospital.
  3. We are screening every patient that comes into the Emergency Department (ED) at all three hospital campuses. The screening consists of a temperature check and questionnaire.
  4. Cafeteria restrictions – Food and nutritional services are available for employee and patient use only.
  5. The gift shops at Galion and Bucyrus Hospitals are closed.
  6. Vendor restrictions – We are only allowing necessary surgical representatives in our facilities.
  7. We cancelled all support groups, classes, and public meetings, including those of local civic organizations.
  8. The Avita Ontario Pharmacy is operating as usual, but to limit foot traffic we are now offering curbside prescription pick-up for the outpatient pharmacy. Read below for more details.

Coronavirus Information Hotline

We’ve established a call center to answer questions and address concerns about COVID-19. Avita’s Coronavirus Information Hotline is open Monday – Friday 8:00am-4:30pm at 419-468-0800. If the phone lines are not answered due to high call volume or after hours, your call will be forwarded to the Ohio Department of Health Information Hotline.

Pharmacy Curbside Prescription Pick-up

Avita is now offering curbside prescription pick-up for the outpatient pharmacy, Monday-Friday during business hours. Patients are directed to pull into one of the designated parking spaces on the East side of the hospital and call the Pharmacy telephone number on the sign: 567-307-7570. Prescriptions will be delivered directly to your vehicle.

What if I Have an Upcoming Appointment?

We’re taking precautions to ensure a safe environment for all patients, visitors and staff. If you have flu-like symptoms, including fever or cough, and have an upcoming appointment, please call your provider to let them know. Please avoid visiting the hospitals or ambulatory locations if you have flu-like symptoms, including fever or cough.

What Are the Symptoms?

Symptoms of COVID-19 may appear 2-14 days after exposure to the virus and range from mild to severe illness. The most common symptoms include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Additional COVID-19 Resources

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