Posting Date: June 14, 2018

Position Title: Customer Service Representative

Requisition# 2183

Department/Unit: Patient Financial Services
Location: Crestline
Status: Full-Time
Hours Per Pay: 80
Shift: 1 st st Days of Week: Monday-Friday

Apply Now Requirements:

  • Fully knowledgeable of and conducts all activities in accordance with regulatory compliance requirements, including but not limited to HIPAA rules and regulations, Medicare Secondary Payer Screening requirements, and billing and coding compliance rules and regulations.
  • Knowledge and understanding of managed care payer rules.
  • Strong oral and written communication skills.
  • Projects a mature, compassionate, customer-focused attitude and professional demeanor while dealing with patients, families, other external customers and vendors, coworkers, and other internal customers.
  • Strong computer skills, including but not limited to hospital billing software, Microsoft Word and Excel.
  • Excellent organization and time management skills, and the ability to effectively establish priorities.


  • High school graduate or equivalent.
  • AAHAM or HFMA certification, or active pursuit of certification.
  • Previous hospital billing experience and demonstrated knowledge of third-party billing procedures and claim review and analysis strongly preferred.
  • At least one year of Customer Service experience.